Location: Scottsdale, AZ

Job Description:

Scientific Technologies Corporation (STC) is looking for a qualified individual who is seeking a challenging and rewarding environment creating and supporting state of the art IT systems for public health. Candidates must demonstrate excellent communication skills and a desire to work in a high-energy, goal-oriented team environment.

Candidate must have a strong technical background and in-depth knowledge of software life cycles. Equally as important, he or she must have a solid background in managing IT professionals and possess the ability to get results through others.

As a team member of STC, you have access to a terrific benefits package that includes: medical, dental, vision, short/long term disability, AD&D, life insurance, vacation, sick time, paid holidays, and 401K with profit sharing potential. For more information on STC, visit our web site www.stchome.com.

Job Functions:

• Manage staff members in three functional areas: Installation and Support, Quality Assurance, and Help Desk.
• Responsible for maintaining high level of quality in all STC software products.
• Manage a staff of quality assurance engineers and through them ensure high quality software, timely releases, and superior client communications.
• Responsible for seamless software deployments.
• Manage a staff of installation and support engineers and through them ensure timely and successful deployments of STC software while focusing on client satisfaction.
• Responsible for running an efficient and effective help desk.
• Manage help desk staff to ensure timely resolution of software tests and appropriate coordination of help desk tickets between staff members.
• Further corporate image of delivering a high level of support for our clients.
• Must quickly develop in-depth STC product knowledge.
• Maintaining effective customer service for all internal and external clients by utilizing excellent communication and in-depth knowledge of company products.
• Identifies and provides solutions for service failures or customer concerns and present them to the senior management team.
• Lend skills and abilities to other projects when needed.

Qualifications and Requirements:

• Bachelors or Masters Degree in Computer Science, Engineering, Mathematics, Physical or Life Sciences.
• Minimum of 6 years experience managing IT professionals.
• Must have proven track record of delivering superior client support and software quality.
• Ability to effectively communicate ideas, concepts, problems and complexities and the solutions to those issues with clients, internal staff and non-technical members of the organization.
• Ability to organize and manage multiple priorities.
• Must possess superior interpersonal skills.
• Ability to lead, motivate, and get results through others.
• Must possess exceptional verbal and written communication skills.
• Must have the ability to travel.
• Ability to lead and work well with others as part of a team under tight time constraints.
• Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986.

Scientific Technologies Corporation is an Equal Opportunity Employer.

To apply please visit www.Scientific-Technologies-Jobs.com.